Last Updated: April 2, 2025

Effective Date: Jan 19, 2025

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Introduction

ShipSmart Logistics Inc. (“ShipSmart,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile app, and related services (collectively, the “Services”). By using ShipSmart, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our Services immediately.

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Information We Collect

ShipSmart collects personal and transactional data necessary to provide, improve, and secure our Services. When you create an account, we collect your full name, email address, phone number, and password. If you make purchases or conduct transactions through ShipSmart, we collect your billing details and payment information. Our system also stores your shipping and delivery addresses, package tracking numbers, and freight forwarding details.

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To process payments securely, we work with third-party payment processors, which may require collecting credit or debit card details, billing addresses, and transaction history. We do not store full credit card numbers but may retain payment history for billing and customer support purposes.

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In addition, we automatically collect technical and device information, such as your Internet Protocol (IP) address, browser type, operating system, cookies, and log files. This information helps us enhance security, prevent fraud, and improve the functionality of our Services. When you communicate with our customer support team, we may collect records of your interactions, including emails, live chats, and phone calls. We also gather marketing and user engagement data, such as how you interact with our platform, promotional offers, and surveys.

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How We Use Your Information

ShipSmart processes your personal data to ensure the efficient operation of our Services. Your information is used to create and manage user accounts, process package consolidations, and provide real-time tracking updates. We use your data to verify and process payments securely while also detecting and preventing fraudulent activity.

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Your information allows us to send important service-related notifications, including package arrival updates, shipping confirmations, and account alerts. If you contact our support team, we use your information to respond to inquiries, provide technical assistance, and troubleshoot issues.

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ShipSmart also uses personal data to improve user engagement within our platform. We may send promotional emails, exclusive discounts, and service updates based on your ShipSmart activity. We do not use third-party advertising networks, and we do not track users across apps or websites.

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To comply with legal and regulatory requirements, we may process and share your data as required by customs agencies, financial authorities, or law enforcement agencies. ShipSmart also monitors for unauthorized access and fraudulent activity to ensure the security of our platform and users.

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How We Share Your Information

ShipSmart does not sell or rent personal information. However, we may share your data with trusted third-party service providers who assist in delivering our Services. Payment processors handle secure transactions, while freight forwarders and logistics partners facilitate final package deliveries. Cloud storage and IT providers help maintain system functionality, and analytics services assist us in improving our platform.

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In some cases, we may be required to disclose personal data to regulatory authorities, such as customs agencies, law enforcement, or government entities. If we receive a lawful request for user information due to fraud, criminal activity, or compliance with legal obligations, we may provide relevant data as required by law.

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If ShipSmart undergoes a merger, acquisition, or business sale, user data may be transferred as part of the transaction. Users will be notified of any such business changes in accordance with applicable laws.

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Data Retention and Security

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ShipSmart retains personal data only for as long as necessary to provide Services, comply with legal obligations, and resolve disputes. Account and transaction data is retained as long as your account remains active and for up to five years after account closure for compliance purposes. Payment data is stored as required by tax and financial regulations. Marketing and engagement data is retained for up to twenty-four months or until a user opts out.

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We implement industry-standard security measures to protect personal data. ShipSmart uses encryption for data storage and transmission, employs access controls to limit unauthorized access, and monitors for suspicious activity. While we take every precaution to safeguard data, no system is completely secure. Users are encouraged to use strong passwords and enable two-factor authentication where available.

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Your Rights and Choices

Users have the right to access, update, and correct their personal information through their account settings. If you wish to delete your personal data, you may request account closure, subject to legal retention requirements.

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Opt-out of Emails

Users can opt out of marketing emails by adjusting preferences in their account settings or using the unsubscribe link in emails. In some cases, users may request a copy of their personal data in a structured format or restrict data processing under specific legal circumstances. To exercise any of these rights, users may contact us at team@goshipsmart.com.

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Opt-in for Marketing SMS

By signing up for ShipSmart and providing your mobile number, you consent to receive transactional and promotional SMS messages related to your account, shipments, and exclusive offers. Marketing messages may include discounts, special promotions, and shipping updates. You can opt-out of receiving SMS notifications by updating preferences in your ShipSmart account settings.

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Cookies and Tracking Technologies

ShipSmart uses cookies and similar technologies only for session management and analytics within our platform. We do not use third-party cookies or share cookie data for advertising purposes. We do not track users across apps or websites.

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International Data Transfers

ShipSmart operates in the United States, but users outside the U.S. should be aware that their data may be transferred internationally. We apply appropriate safeguards to comply with international data protection laws, ensuring that user data is handled securely.

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Children’s Privacy

ShipSmart’s Services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children. If we become aware that a minor has provided personal information, we will take steps to delete the data immediately.

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Changes to This Privacy Policy

ShipSmart reserves the right to update this Privacy Policy as necessary. Any modifications will be posted to our website, and where legally required, we will notify users via email. Continued use of our Services after updates constitutes acceptance of the revised Privacy Policy.

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Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at:

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ShipSmart Logistics Inc.

1150 NW 72nd AVE, TOWER 1 STE 455 #19707

Miami, FL 33126

Email: team@goshipsmart.com

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